سياسة الاستبدال و الإسترجاع

Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within 3 days following the date of receipt of the product, and he does not have the right to replace the product after 3 days have passed. 2- The condition for replacing the product is that the product is in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated. Return Policy for [Hadeem Najd] Store We at [Hadeem Najd] strive for our customers’ satisfaction and to provide high-quality products. If you are not satisfied with the purchase process, you can benefit from our return policy according to the following conditions: Return Conditions: 1. Return Period: Customers can request a return within [3 days] from the date of receipt. 2. Product Condition: The product must be unused, in its original packaging, with no damage or change in its original condition. 3. Non-returnable categories: • Products that have been opened or used. • Products that have been damaged due to poor storage after receipt. 4. Proof of purchase: An invoice or order number must be provided when requesting a return. Return Procedures: • A return request can be submitted within 3 days of receiving the product through [the website, customer service, or visiting the branch]. • After reviewing and approving the request, the return process will be coordinated via [the shipping company or other means]. • The amount will be refunded to the customer in the same original payment method or through his bank account within [1-3 days] of receiving the returned product. Important Notes: • The customer bears the shipping costs for the return [40 riyals], unless the reason for the return is an error from the store or a defect in the product. • If a damaged or incorrect product is received, we bear all costs of return and replacement. If you need any additional inquiries, you can contact us via [WhatsApp] [Hadeem Najd] – we care about your satisfaction and the quality of our products.